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Description based on Specified Commercial Transactions Law

Description based on Specified Commercial Transactions Law

Sales company

Arte & Ral Co., Ltd.

Name of operations manager


post code



3-36-12-7F Nakano, Nakano-ku, Tokyo

Explanation of charges other than product price

〇Shipping fee


Free nationwide

*Additional shipping charges apply for some areas (Hokkaido, Okinawa, remote islands).

〇Bank transfer fee
We apologize for the inconvenience, but please bear the transfer fee.

〇Consumption tax All prices include tax.

Application expiration date

Please apply at least two months in advance of your desired product date.

defective product

If there is a defective item upon delivery, please contact us. As time permits, we will ship the item again from Italy and replace it with a good item. If the exchange time does not meet your request, we will issue a full refund.

Sales quantity

You can order from 1 item.

Delivery time

The item will be shipped approximately 2 months from the date of payment. Please note that the arrival date may be delayed due to Italian holidays or transportation conditions. We will contact you in advance regarding the delivery date.

About payment methods

Bank transfer

〇A formal order will be placed with your order and payment. The product will be produced and shipped after payment is confirmed.
〇The payment deadline is basically one week from the date of order. If we do not receive payment within one week, we will cancel your order.
〇Please note that it may take 3 to 4 days for payment confirmation.


Paypal is a convenient digital wallet on the Internet.

PaypalIf you register your credit card information in
Payment is completed with just your ID and password.

You can make payments with peace of mind without disclosing your important card information or storing your card information at our company.
PaypalOpening an account is as simple as selecting PayPal as the payment method and entering the required information.


All products are
Free shipping on all products except for some areas (Hokkaido, Okinawa, remote islands). (In some areas, it is available for 1000 yen.)


Payment deadline

〇Bank transfer: Production will begin after payment is confirmed.
Please pay within 7 days from the date of order.
If we do not receive payment within 7 days, we will cancel your order.

〇Paypal payment: Debit date based on the terms and conditions of each registered credit card company

Return period

We take every possible measure to ensure that the product is in good condition, but if the delivered product is defective, damaged during shipping, or if you receive a different product than the one you ordered, we will notify you within one week of receiving the product. Please contact our store and return the item by cash on delivery. We will exchange it with a better product.

In the following cases, due to the nature of the product being made to order in Italy, we cannot accept cancellations, returns or exchanges after the order has been placed. Thank you for your understanding.
・Cancellation, return, or exchange due to buyer's convenience
・Returns or exchanges due to color difference from the posted photo of the work
・Returns and exchanges due to stains, damage, etc. caused by the purchaser's responsibility

Return shipping fee

We will bear all shipping costs incurred when exchanging incorrect, damaged, or defective items.

Service name


telephone number


public email address

homepage address

*Currently, the production period is approximately 45 business days (including Saturdays, Sundays, holidays, Italian Christmas, year-end and New Year holidays, and summer holidays).